Star in your own adventure(6)
Client: Qatar Airways
Agency: McCann Worldgroup
Trendbook 2025 by Panowie Pro and Friends
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The Y2K bug (also known as "millennium bug") was supposed to shut down our world. Meanwhile, we are pleased to welcome you a quarter of a century later!
To save memory, computer clocks manufactured in the 20th century recorded the year in two digits. Thus, 1924 was encoded with the number 24, as was the unimaginative 2024.
So when 1999 inevitably approached 2000 on the calendar, we expected the apocalypse. Banking systems, power plants, air and rail traffic control rooms were to die. Fireworks with post-Soviet nuclear warheads rallied the end of our civilization.
Meanwhile, we are pleased to welcome you 25 years later! The bug didn't kill us. Perhaps because of it, we trusted technology more and let it wrap a thick thread around our lives. Private and professional.
For what would marketing look like today if not for the memorable launch of the iPhone? If not for Google, Facebook, Youtube or TikTok? If not for artificial intelligence or augmented reality?
Once again, then, welcome to 2025! But don't sit too comfortably. For we are halfway there. Somewhere in between. The old and the new. The known and the undiscovered. Between the first and second quarters of the new era.
The tensions reflected in each of the trends highlighted in this issue point to a moment where agencies must increasingly equip themselves with knowledge, the ability to build comprehensive narratives, and sensitivity to social issues. Technology won’t replace us, but it will undoubtedly continue to accelerate and reveal ever-greater possibilities for combining data with targeted communication.One downside of AI’s progress is the growing prevalence of generic outputs, particularly in aesthetics—a phenomenon already visible in client presentations and AI-assisted communications. The rapid pace of innovation, the sheer volume of new tools, an often excessive trust in AI (especially among younger users), and the influx of regulations lacking clear standards will require agencies to take a nearly curatorial approach to selecting and delivering strategic recommendations for clients. As a consequence, one theme will emerge as central: brand, brand, and once again, brand.
AI-generated video will be a major driver this year. Every new video from platforms like Sory or Runway, offering better and higher-quality content, will keep heating up the internet. But in this race, I still don’t see a broad application for high-quality advertisements and creative work. AI-generated content should be the cherry on top of creative projects, replacing complex CGI and taking visuals to the next level, rather than forcing human avatars to replace real people. We will be overwhelmed by personalized videos, expertly targeted and available in countless variations, enabling messaging to be tailored to specific audiences with unmatched precision—especially in e-commerce, where personalized videos will not only boost conversion rates but also help create shopping experiences aligned with individual customer preferences, raising online sales to a whole new level.
Everything today exists in the "in-between." Phenomena, attitudes, and technologies all find themselves in a state of flux. From technology to consumer habits to marketing, transformation is constant. This is not the era of straightforward solutions. It’s a moment when developers require creative thinkers, and creatives need the skills of developers. After years of neglect, the humanistic approach is regaining its place, equally crucial to technology in uncovering the meaning of the "in-between."
In my view, the key challenge for the industry in 2025 will lie in overcoming conservatism, mediocrity, and the fear of failure, especially as artificial intelligence continues to evolve rapidly. While AI offers remarkable possibilities for optimization and automation, it also encourages the adoption of 'safe' solutions, leading to homogenized, predictable, and emotionally disconnected communication—qualities that undermine authentic audience engagement. We must have faith in the audience and the value of risk-taking. In a world full of safe choices, boldness will stand out and leave a lasting impression. As the classic saying goes, 'No risk, no champagne’.
In December 2024, we shared the results of a survey asking readers what annoys them about online platforms. The response was clear: meaningless paragraphs, clickbait, and the practice of hiding important information at the end of articles. Where do these issues stem from? Much of it can be traced back to Google’s algorithms, which have influenced content structures in the past. Publishers have adjusted to these giants, while those same giants profit from journalistic content without respecting copyright laws. What does the next year hold for Polish media? It will be busy. There’s a need for effective tools to block tech giants' chatbots from stealing content, as well as new regulations for copyright payments. But 2025 will also be a good year for readers, as they, not algorithms, will be the priority when it comes to content creation.
As someone who is a fan of the complex and unpredictable nature of human emotions, I agree with the view of Atiya Zaidi, CEO and CCO of BBDO Pakistan, that while AI can create the best story ever written, it is still incapable of creating the best story yet to be written. However, in 2025, I will be on the lookout for stories that would not have been possible without the collaboration between humans and machines – a partnership that enhances and redefines human abilities, rather than replacing them.
The popular curse wishing us a life in "interesting times" is well known to us all. Undoubtedly, we are living in such times today. Nevertheless, the role of communication, especially marketing communication, is to explain and tame these times, to build a sense of comfort that comes from understanding the reality in which we operate. In the year ahead, I expect to see more non-standard social campaigns – driven by both emerging needs and the wider access to tools that allow for broader outreach of these actions.
Marketing is becoming more human-centered, and this trend is only set to grow. We communicate differently on TikTok, differently in TV commercials, and differently on Twitch. Yet the key to effective communication always lies in understanding the audience's needs. Who is the 16-year-old spending his evenings gaming with friends? What does he want, and how do we reach him in a way that doesn’t feel like just another ad? And who is the 40-year-old balancing a busy life, tired of hearing empty promises about “making life better,” with trust eroded by years of uninspired marketing? The future belongs to brands that prioritize people, their needs, and meaningful, well-informed communication. AI can be a great tool for research, but no chatbot will replace the essential human work. True understanding requires empathy, engagement, and thoughtfulness.
The future in advertising belongs to agencies that build integrated offerings, combining creativity, strategy, media and technology to offer holistic solutions. Clients, with increasingly unpredictable budgets, are looking for comprehensive services and expect maximum return on investment. In 2025, agencies should demonstrate their flexibility by offering tailored collaboration models, while proving they can leverage the potential of AI to enhance creativity and achieve measurable results.
To begin with, I believe we’ll stop selling hammers and start building houses again. I’m, of course, talking about AI. We’ve all been swept away by a technology that is starting to slowly lose its luster. The tools will evolve, but I expect a move away from putting technology on a pedestal and a return to storytelling 2.0. Of course, we won’t be free from ‘fake AI’—software that, disguised as artificial intelligence, brings absolutely nothing to the table. We’re also living in uncertain times, and I believe that the importance of security will grow, especially in advertising.
Zygmunt Bauman refrained from using the term "postmodernism." Instead, he proposed the idea of "postmodernity." When he realized that this term implied the end of modernity, yet we are still living in a fundamentally modern age, he coined "liquid modernity." Reading this year's Trendbook list of trends brings one thought to mind: fluidity. The blending of virtual reality, real reality, and – as the report's authors rightly highlight – augmented reality. It's the interweaving of currents, philosophies, emotions, living matter, and technology. For several years, there's been a term popularized among young people that captures this essence: "random." Beyond everything listed above, "random" also conveys elements of chance and unpredictability. This is the age we are living in – the era of randomness. Those who fail to understand it may struggle to find their place or connect with it only partially.
In 2025, the marketing industry will need to navigate the fine line between technological innovation and fostering genuine connections with consumers. Artificial intelligence will play a pivotal role, unlocking unprecedented opportunities for automation and personalization. However, true success will hinge on merging these technological capabilities with a genuinely human touch.
AI will enable faster content creation and distribution, as well as more precise targeting. Yet, the growing volume of machine-generated content already raises questions about its authenticity and value. Consumers will demand more transparency and integrity from brands, expecting not just products and services but also genuine interactions and values.
They will seek harmony between the digital and physical worlds. Offline experiences, enhanced by technology, will gain prominence and reshape how customer experiences are designed.
In summary, marketing in 2025 will be about mastering both technological tools and the art of human connection. AI will be indispensable, but only when used in service of authentic, ethical relationships with consumers.
Ken Blanchard once said, “None of us is as smart as all of us,” and this truth applies to AI as well. In the coming year, we’ll likely hear claims that “we’ve discovered AGI” (Artificial General Intelligence), even though we won’t be able to verify them. Meanwhile, a true revolution is quietly unfolding in the background, driven by less sophisticated AI agents. By communicating with each other, they will increasingly replicate complex roles and processes within organizations. Where will this lead us? That’s something no one can predict today.
When everyone has the same tools, marketing returns to basics: the power of ideas and creativity. Success lies in unique, unconventional thinking rooted in strategic brand advantages and growth. It’s not just about technology, but using it to deliver bold concepts that truly resonate.
Brand investment in gaming marketing has been on the rise for years, and the trend is set to continue – the channel still offers substantial room for growth. This is largely due to the persistent gap between the attention time per entertainment medium (e.g., gaming, TV, social media) and the spending allocated to these channels – gaming remains significantly underfunded by comparison. However, few brands truly leverage gaming marketing with a strategic approach.
Most brands, across industries, rely on similar formulas: sponsorships, custom tournaments, or branded in-game experiences. While there’s nothing inherently wrong with these templates, impactful gaming campaigns must achieve incremental growth in specific business objectives, often by gaining an edge over competitors. Without a clear strategy, brands not only compete with industry rivals but also with others leveraging the same tools within the gaming space. Strategic planning, however, unlocks opportunities for distinctive and memorable brand presence, making all the difference in this dynamic channel.
In the coming year, the marketing industry will dive even deeper into the world of generative artificial intelligence, pushing the boundaries of realism in image and video generation. We will certainly see an increase in the popularity of voice mode as a more natural form of communication with AI. Voice will become a key interface, allowing more intuitive use of technology in everyday tasks.
However, this year could also bring big surprises. One potential development is generative 3D worlds that enable the creation of virtual spaces. It's also possible that there could be a revamping of the idea of the metaverse, this time filled with generative AI and virtual influencers who can navigate these worlds and interact with users.
Also worth noting is the increasing personalization of communications. AI will be able to analyze our memories (with our permission, of course), which in the future could open paths to even more advanced personalization in marketing. Such developments could help brands create messages that reflect each recipient's unique experience, but at the same time raise questions about the limits of privacy and ethics.
The tensions reflected in each of the trends highlighted in this issue point to a moment where agencies must increasingly equip themselves with knowledge, the ability to build comprehensive narratives, and sensitivity to social issues. Technology won’t replace us, but it will undoubtedly continue to accelerate and reveal ever-greater possibilities for combining data with targeted communication.One downside of AI’s progress is the growing prevalence of generic outputs, particularly in aesthetics—a phenomenon already visible in client presentations and AI-assisted communications. The rapid pace of innovation, the sheer volume of new tools, an often excessive trust in AI (especially among younger users), and the influx of regulations lacking clear standards will require agencies to take a nearly curatorial approach to selecting and delivering strategic recommendations for clients. As a consequence, one theme will emerge as central: brand, brand, and once again, brand.
AI-generated video will be a major driver this year. Every new video from platforms like Sory or Runway, offering better and higher-quality content, will keep heating up the internet. But in this race, I still don’t see a broad application for high-quality advertisements and creative work. AI-generated content should be the cherry on top of creative projects, replacing complex CGI and taking visuals to the next level, rather than forcing human avatars to replace real people. We will be overwhelmed by personalized videos, expertly targeted and available in countless variations, enabling messaging to be tailored to specific audiences with unmatched precision—especially in e-commerce, where personalized videos will not only boost conversion rates but also help create shopping experiences aligned with individual customer preferences, raising online sales to a whole new level.
Everything today exists in the "in-between." Phenomena, attitudes, and technologies all find themselves in a state of flux. From technology to consumer habits to marketing, transformation is constant. This is not the era of straightforward solutions. It’s a moment when developers require creative thinkers, and creatives need the skills of developers. After years of neglect, the humanistic approach is regaining its place, equally crucial to technology in uncovering the meaning of the "in-between."
In my view, the key challenge for the industry in 2025 will lie in overcoming conservatism, mediocrity, and the fear of failure, especially as artificial intelligence continues to evolve rapidly. While AI offers remarkable possibilities for optimization and automation, it also encourages the adoption of 'safe' solutions, leading to homogenized, predictable, and emotionally disconnected communication—qualities that undermine authentic audience engagement. We must have faith in the audience and the value of risk-taking. In a world full of safe choices, boldness will stand out and leave a lasting impression. As the classic saying goes, 'No risk, no champagne’.
In December 2024, we shared the results of a survey asking readers what annoys them about online platforms. The response was clear: meaningless paragraphs, clickbait, and the practice of hiding important information at the end of articles. Where do these issues stem from? Much of it can be traced back to Google’s algorithms, which have influenced content structures in the past. Publishers have adjusted to these giants, while those same giants profit from journalistic content without respecting copyright laws. What does the next year hold for Polish media? It will be busy. There’s a need for effective tools to block tech giants' chatbots from stealing content, as well as new regulations for copyright payments. But 2025 will also be a good year for readers, as they, not algorithms, will be the priority when it comes to content creation.
As someone who is a fan of the complex and unpredictable nature of human emotions, I agree with the view of Atiya Zaidi, CEO and CCO of BBDO Pakistan, that while AI can create the best story ever written, it is still incapable of creating the best story yet to be written. However, in 2025, I will be on the lookout for stories that would not have been possible without the collaboration between humans and machines – a partnership that enhances and redefines human abilities, rather than replacing them.
The popular curse wishing us a life in "interesting times" is well known to us all. Undoubtedly, we are living in such times today. Nevertheless, the role of communication, especially marketing communication, is to explain and tame these times, to build a sense of comfort that comes from understanding the reality in which we operate. In the year ahead, I expect to see more non-standard social campaigns – driven by both emerging needs and the wider access to tools that allow for broader outreach of these actions.
Marketing is becoming more human-centered, and this trend is only set to grow. We communicate differently on TikTok, differently in TV commercials, and differently on Twitch. Yet the key to effective communication always lies in understanding the audience's needs. Who is the 16-year-old spending his evenings gaming with friends? What does he want, and how do we reach him in a way that doesn’t feel like just another ad? And who is the 40-year-old balancing a busy life, tired of hearing empty promises about “making life better,” with trust eroded by years of uninspired marketing? The future belongs to brands that prioritize people, their needs, and meaningful, well-informed communication. AI can be a great tool for research, but no chatbot will replace the essential human work. True understanding requires empathy, engagement, and thoughtfulness.
The future in advertising belongs to agencies that build integrated offerings, combining creativity, strategy, media and technology to offer holistic solutions. Clients, with increasingly unpredictable budgets, are looking for comprehensive services and expect maximum return on investment. In 2025, agencies should demonstrate their flexibility by offering tailored collaboration models, while proving they can leverage the potential of AI to enhance creativity and achieve measurable results.
To begin with, I believe we’ll stop selling hammers and start building houses again. I’m, of course, talking about AI. We’ve all been swept away by a technology that is starting to slowly lose its luster. The tools will evolve, but I expect a move away from putting technology on a pedestal and a return to storytelling 2.0. Of course, we won’t be free from ‘fake AI’—software that, disguised as artificial intelligence, brings absolutely nothing to the table. We’re also living in uncertain times, and I believe that the importance of security will grow, especially in advertising.
Zygmunt Bauman refrained from using the term "postmodernism." Instead, he proposed the idea of "postmodernity." When he realized that this term implied the end of modernity, yet we are still living in a fundamentally modern age, he coined "liquid modernity." Reading this year's Trendbook list of trends brings one thought to mind: fluidity. The blending of virtual reality, real reality, and – as the report's authors rightly highlight – augmented reality. It's the interweaving of currents, philosophies, emotions, living matter, and technology. For several years, there's been a term popularized among young people that captures this essence: "random." Beyond everything listed above, "random" also conveys elements of chance and unpredictability. This is the age we are living in – the era of randomness. Those who fail to understand it may struggle to find their place or connect with it only partially.
In 2025, the marketing industry will need to navigate the fine line between technological innovation and fostering genuine connections with consumers. Artificial intelligence will play a pivotal role, unlocking unprecedented opportunities for automation and personalization. However, true success will hinge on merging these technological capabilities with a genuinely human touch.
AI will enable faster content creation and distribution, as well as more precise targeting. Yet, the growing volume of machine-generated content already raises questions about its authenticity and value. Consumers will demand more transparency and integrity from brands, expecting not just products and services but also genuine interactions and values.
They will seek harmony between the digital and physical worlds. Offline experiences, enhanced by technology, will gain prominence and reshape how customer experiences are designed.
In summary, marketing in 2025 will be about mastering both technological tools and the art of human connection. AI will be indispensable, but only when used in service of authentic, ethical relationships with consumers.
Ken Blanchard once said, “None of us is as smart as all of us,” and this truth applies to AI as well. In the coming year, we’ll likely hear claims that “we’ve discovered AGI” (Artificial General Intelligence), even though we won’t be able to verify them. Meanwhile, a true revolution is quietly unfolding in the background, driven by less sophisticated AI agents. By communicating with each other, they will increasingly replicate complex roles and processes within organizations. Where will this lead us? That’s something no one can predict today.
When everyone has the same tools, marketing returns to basics: the power of ideas and creativity. Success lies in unique, unconventional thinking rooted in strategic brand advantages and growth. It’s not just about technology, but using it to deliver bold concepts that truly resonate.
Brand investment in gaming marketing has been on the rise for years, and the trend is set to continue – the channel still offers substantial room for growth. This is largely due to the persistent gap between the attention time per entertainment medium (e.g., gaming, TV, social media) and the spending allocated to these channels – gaming remains significantly underfunded by comparison. However, few brands truly leverage gaming marketing with a strategic approach.
Most brands, across industries, rely on similar formulas: sponsorships, custom tournaments, or branded in-game experiences. While there’s nothing inherently wrong with these templates, impactful gaming campaigns must achieve incremental growth in specific business objectives, often by gaining an edge over competitors. Without a clear strategy, brands not only compete with industry rivals but also with others leveraging the same tools within the gaming space. Strategic planning, however, unlocks opportunities for distinctive and memorable brand presence, making all the difference in this dynamic channel.
In the coming year, the marketing industry will dive even deeper into the world of generative artificial intelligence, pushing the boundaries of realism in image and video generation. We will certainly see an increase in the popularity of voice mode as a more natural form of communication with AI. Voice will become a key interface, allowing more intuitive use of technology in everyday tasks.
However, this year could also bring big surprises. One potential development is generative 3D worlds that enable the creation of virtual spaces. It's also possible that there could be a revamping of the idea of the metaverse, this time filled with generative AI and virtual influencers who can navigate these worlds and interact with users.
Also worth noting is the increasing personalization of communications. AI will be able to analyze our memories (with our permission, of course), which in the future could open paths to even more advanced personalization in marketing. Such developments could help brands create messages that reflect each recipient's unique experience, but at the same time raise questions about the limits of privacy and ethics.
Augmented reality (AR) best meets the needs of consumers. It is virtual, though embedded in reality. Hence, its marketing renaissance.
Matter and technology are beginning to creatively intermingle. Such as in AI-enabled pillows that study consumers' sleep patterns and adapt to their individual habits.
Artificial intelligence develops the personalities of gaming characters and creates an infinite number of their scenarios. Engagement in gaming continues to grow.
Apple knows how to make campaigns that are talked about and remembered. And so it will be with the latest iPad Pro commercial.
The Renaissance of Immersive Marketing is right at our doorstep. Never before have we been so close to the point where the virtual world starts influencing the real world, and through interfaces, combined with the collected and analyzed data, it can sensually explain concepts that have always been on the brink of abstraction. Can we physically feel 'fast data transfer,' or experience 'computing power' on an emotional level? The emotional connection to benefits is shortening every month.
Metaverse as an idea dates back to the 1990s, but its most significant moment of public attention came as a highly inflated “overpromise”. In reality, there won't be a metaverse revolution as envisioned by Mark Zuckerberg, but rather an evolution – one that gaming has been spearheading for over 20 years.
I’m skeptical of the “virtuality” concept offered by Apple Vision or Zuckerberg’s metaverse. Running around with a headset—unless it’s a bike helmet—doesn’t appeal to me, nor does sipping virtual coffee with avatars on Teams. Especially after the pandemic. In my view, the real and virtual worlds are merging in different, more critical areas: distinguishing real news from fake news, humans from avatars, genuine ads from fake out-of-home ads, or games from films. Why complicate things with yet another reality-distorting layer?
The Metaverse was supposed to revolutionize our lives, but the pandemic revealed that we still value real-life interactions. We’re now seeking a balance between the digital and the physical worlds. I believe AR could be the answer, but we’ll have to wait until wearable devices offering AR become comfortable and accessible for everyday use.
We’re eager to reconnect with the real world. Netflix premiere events draw thousands of participants, from park picnics and Bridgerton-inspired balls to Squid Game challenges brought to the streets of Warsaw and Paris, as well as parties reminiscent of the 1670s. A defining element of such events is the inclusion of spaces designed for social media creators – both influencers and those aspiring to join their ranks. These “photo & video opps” enable participants to generate content that keeps the event alive in the virtual space. These experiences exist on two levels – in the real world and online, with cinematic productions as their source. All these dimensions blend seamlessly, allowing us not to choose between them but to comfortably inhabit multiple realms simultaneously.
After the ChatGPT revolution, we have entered the era of AI generating images and videos. History repeats itself—first comes play, then comes business. We see this in TikTok’s AI Greenscreen filter and in our McDonald’s campaign. AR fits perfectly into this "in-between" trend. The development of this technology enhances the appeal of augmented reality (AR), which aligns seamlessly with the trend of existing between reality and virtuality. We proudly remind you that we were global pioneers in this field, creating one of the world’s first AR engines and applying it in advertising campaigns.
Fortunately, there’s no sign that the coming year will deliver a utopian vision of transferring us into the Metaverse. Instead of moving to a new reality, we’ll see a growing number of AI-enabled devices designed to diversify and simplify our lives. Technology will not be an end goal but a subtle, omnipresent aid that enhances our daily lives while keeping us firmly rooted in the real world.
I’m truly excited about the renaissance of augmented reality, which still has so much to offer consumers - mainly due to the widespread availability of easy access to it. The Metaverse also holds hidden potential, but in a way that's quite different from the vision once presented by Mark Zuckerberg. Back then, many online comments noted that video games had already created the Metaverse much earlier, simply by being multiplayer. Today, gaming experiences are thriving under platforms like Roblox, Minecraft, and Fortnite—better fitting the concept of the Metaverse as a networked form of entertainment for specific communities.
The coronavirus pandemic has affected the fitness industry like no other. In place of temporarily closing clubs, an entire sector of virtual workouts quickly sprang up. And while we've been able to see a trainer at the gym again for the past few years, we don't want to get rid of what we tasted during the lockdowns. Consumers want to travel seamlessly between the real and virtual worlds. And we, as a leader in the fitness industry in Poland, are making it easier for them by adding a modern app with tailored workout plans, profiled workouts and video classes to classic membership. Our clients can work out in a club with a trainer, they can work out in a club with the app, or they can work out with the app on the other side of the world. “Move as you like!” - we say and create a real choice between reality and virtuality.
Technology permeates our lives, but no longer fascinates as it once did. This can be seen, for example, in the return of the Y2K aesthetic (I recommend a search on TikTok for “y2k blue future style”) - the vision of the future as we imagined it in the... past is becoming attractive. Thus, augmented reality combines the familiar with the new, and this, in my opinion, makes it an effective tool for campaigns this year and next.
Augmented reality has not yet said its last word. While we have more capabilities today than ever, we are still looking for a breakthrough that will revolutionize our relationship with technology. We are no longer looking for full immersion, but integration - authentic, non-invasive solutions that naturally enrich how we interact with technology.
Client: Qatar Airways
Agency: McCann Worldgroup
Client: Grupa Maspex
Agency: Panowie Programiści, Brainbox, MOON Films
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People are recognizing that more and more interactions on the Internet are being done by machines.
Customer service consultants are being replaced by bots, and brands are publishing generic content on their websites saturated with key phrases from Google searches.
AI is also littering the web with generated product and service reviews. Users are thus losing trust in online reviews.
The Web is dehumanizing and depopulating. What it looks like and what it offers is less and less the result of human creativity.
Between March and May 2019, Facebook deleted 2.2 billion profiles. There is no human behind them, they can be used for machine manipulation of other users - this is how the result of an internal investigation of the owners of the portal can be summarized.
In the world of innovation, imitation thrives, which explains the popularity of early or late follower strategies. We’re on the brink of a flood of AI-generated content—images, videos, and audio—that will undoubtedly drive substantial revenue streams. Consumers will adapt to this new normal, which is here to stay.
The dehumanization of the Internet is happening at a breakneck speed, and we have no tools to prevent it. In my opinion, this is the most fascinating "trend," or rather "anti-trend," that will completely reshape the way we consume content. We’ll soon reach a point where platforms we now call social media will be overwhelmed by bots, generating content that is primarily read by other bots. I truly hope this marks the start of the end for these platforms, and that we’ll create new ones based on real, human interactions in smaller communities—unless TikTok manages to get half the world addicted to its content sludge in the meantime.
The widespread adoption of AI models has generated concerns within the industry, but a positive outcome has been the rise of a conversation about the importance of humanism and human creativity. I hope that the current overload and the diminishing trust we experience from the sheer volume of automatically generated content will spark a renaissance of originality and quality.
We’ve reached a technological impasse, somewhere between Johnny Mnemonic and Total Recall. Our overloaded minds, forgetting basic information, will increasingly rely on their virtual counterparts, backed by AI—helping us remember how to be human and sustain the fading interactions that social media no longer offers.
The dark forest hypothesis is most often associated with first contact (or the lack thereof) with extraterrestrial civilizations. However, it has also recently been applied to the “dark internet theory,” as observed by figures like Yancey Strickler. It serves as an illustration of what’s happening on platforms like X (formerly Twitter), where interactions between bots have become increasingly prevalent, and discovering human perspectives in threads now requires careful scrolling. This shift also has an impact on users’ psychology and preferences. More and more, users are gravitating towards different methods of communication and new platforms, with the rise of Bluesky—a leading alternative to X—demonstrating that quality interactions on the internet are still crucial for users, if not a top priority.
Agata and Krzysztof live in the countryside near Warsaw. Recently, Krzysztof bought his partner a bra – very soft, with a trim instead of a wire. This design relieves the spine for women with a larger bust. Krzysztof is over 60 years old, with several failed relationships behind him. Agata came to him in April 2022, accompanied by a one-and-a-half-meter, fifty-kilogram poodle. Ewa Stusińska told their story in her brilliant book Deus sex machina. Will Robots Love Us?. Why does this matter? Because there are thousands of such couples, and there will be even more in the future. Humanoids will take on new roles – they will accompany us in loneliness, improve our work, and assist the elderly. However, how we organize this coexistence and the marketing story we craft around our relationships will be up to us.
As a manager, where decision-making often feels isolating, AI voice interfaces (mainly ChatGPT, but also Gemini) have become more than tools for me—they’re akin to a mirror or a well, where the echoes guide my thoughts into order. Engaging in voice conversations with AI helps me reach ideas and solutions that might otherwise remain out of reach. My evening walks with my dog, accompanied by these dialogues in my headphones, have turned into a cherished ritual—allowing me to start the next day with renewed clarity and perspective.
The initial surge of AI-generated content, chatbots, and AI-backed call centers is both annoying and relatively simple to detect. For now, most people can quickly recognize bots making calls and aren’t easily fooled. However, over the next year, this technology is likely to progress to a level where we can no longer be sure whether we’re speaking to a human.
We’ve reached a point where bots with fake social media accounts are profiting from donations. Furthermore, it’s easier to produce 100 AI-generated shorts than one meaningful piece of content. Despite promises to introduce various mechanisms, as long as platform owners don’t start losing revenue from such content, we’re left with two options: either “opt out” or accept the situation.
What is becoming more and more important, in this technology development era, and tools that can generate an "ideal" reality - is everything that is created by humans – often imperfect, because it results from human knowledge, experience, or skills. It suddenly turns out that what is not ideal – becomes ideal for us. Because it is the work of a human, resulting from their experience and who they are. This human filter will seem to gain more and more value for us.
The question is no longer “if” but “at what scale” brands are using AI. The mere presence of the technology is no longer a surprise - what matters now is its strategic application. Brands that skillfully combine AI with human interactions will be in a winning position. However, the scale of AI use also carries risks - automation without authenticity risks losing customer trust. How we use it is up to us.
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Baby Boomers recall the 1990s with fondness. It is not nostalgia, however, but an increasingly poorer wallet that dictates their consumer choices.
Generation X has raised children, maintains professional positions and consumes in peace.
When it entered the job market, Generation Y envied the position of X representatives and accused them of closing off the path to advancement. Today, Y and X live and work in harmony.
Y and X also share a view of Generation Z. Ungrateful, lazy, demanding - they judge them the same way. Disregarding this, the Zetas creatively seek their own way in this extremely unstable world.
Their siblings look on. The Alpha generation will reach adulthood in the late 2020s.
Among the many disputes about the Third and Fourth Republics, we missed the creation of McPoland. Its independence was proclaimed on June 17, 1992, when the McDonald's chain opened its first restaurant in Poland.
Baby Boomers, Generation X, Millennials, Gen Z, and now 'Snowflakes'—a generation as delicate as snowflakes. Generations evolve. Customer behavior, product distribution, and content delivery differ significantly from what they were a decade ago, largely due to technology. Technology enables brands to know almost everything about their consumers and segment them in the most sophisticated ways. The key lies in translating this knowledge into content creatively and pragmatically, then testing it in real-world conditions. Sometimes that means making mistakes and analyzing the results, gaining insights for the next round of testing. Marketing has become increasingly complex—balancing creativity, speed, and effectiveness to craft text, visuals, and videos that not only reach the right customer but deeply move them (often in a nearly 1:1 model), ultimately driving action. Yet, we frequently hear examples of how a single organic TikTok video can generate an entire quarter’s revenue for a company.
Beyond all the differences, there is one trend that will unite the disparate generations is retro. For boomers and Generation X, it's nostalgia and a return to the memories of their youth; for Generation Z and Alpha, the aesthetics of yesteryear are synonymous with authenticity. What does this mean in the world of brands and communications? Re-editions of iconic products, storytelling based on icons from the past and ubiquitous retro.
The key to winning in 2025 will be understanding the languages of all generations first. Take Plush as an example, engaging Doda and Krzysztof Ibisz in their TikTok campaigns. The 34 hours per month that users spend on this platform represents more than just a statistic - it’s a clear indicator of a generational communication revolution.
We don’t need to speak the language of a generation – let’s speak the language that bridges generations. Style knows no age. The agency’s role isn’t to separate Gen Z from boomers, but to create a message that excites all, regardless of age. It’s not about age, it’s about the vibe!
What brands do Gen Z love? Youth-only brands? Surprisingly, studies show McDonald's, Netflix, Amazon, KFC, Lay’s, and Coca-Cola—some of the brands older than Gen Z's grandparents! Yet they remain lovebrands by balancing mass appeal with targeted communication. They adapt channels, insights, and innovations like app ordering and product personalization to attract the young. Mass products, mature brands that everyone chooses, but steering their offer, technology, and marketing communication to appeal to every segment, especially the youngest, who will grow with them.
Youth and maturity are not defined by age, but by a state of mind, further fueled by the cult of youth. We all find ourselves looking at Generation Z and evaluating our own actions, goals, and expectations in relation to this, undoubtedly unique, generation. However, I don’t believe segmentation by ‘generation’ has a long-term future—generations are not homogeneous and often conflict within themselves. Micro-targeting and the dynamic optimization (DCO) of advertising messages with the help of AI allow the same key trait to be presented in an appealing way to each interested audience group.
Target groups are always subject to a certain level of generalization – just as we can't speak about gamers as a single group, we can't treat Generation Z as a monolith either. At the same time, some brands are increasingly adopting a more "youthful" overall communication strategy. An interesting case is the cosmetic brand Drunk Elephant, which has been accused by consumers of intentionally directing its advertising message to children (both through the language it uses and the colorful packaging that resembles toys). It is also cited as a key factor in the rise of the “Sephora kids” trend – children who are too young to use certain cosmetics but still eager to be part of the trend of owning and testing popular products they see on TikTok. Unfortunately, by imitating the product combinations they see on social media, they create chaos in Sephora and other cosmetic stores. The situation, widely discussed in the media, focused on various aspects: parental responsibility, the role of brand communication, the suitability of cosmetics for young consumers, and finally – the ability to maintain order in public spaces. One key observation stands out – Generation Alpha is highly susceptible to the influence of influencers. After all, they grow up with them.
I’ve been observing a phenomenon I call “micro-nostalgia” among teenagers, including my own sons. The young generation is highly sentimental, but due to the rapid pace of change in the world, their nostalgia covers only a few years back. Young rappers sing nostalgically about Tabaluga, high schoolers tell their younger elementary school friends about the “winter of the century” from just a few years ago. Streams from Fortnite’s first season in 2019 have already gained cult status, and the game’s creators are consciously returning to its early days. For brands, this is a sign to return to their foundations instead of chasing trends relentlessly—even if those foundations are fairly recent.
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Customer Data Platforms are being encased in increasingly capable AI agents.
Marketers are starting to work on real combos to hyperpersonalize the customer experience.
However, a threat to the further development of this trend is the monopoly of big tech, which has the power to dictate the terms of access to data on online customer behavior.
The development of technology is dynamically supporting the development of social martech. This is our solidarity nod to all the excluded, discriminated against or forgotten.
Those who have properly recognized the power of data and started collecting, organizing and integrating it wisely are successful today.
Hyper-personalization offers immense opportunities to connect with those with the highest purchasing potential and to sustain relationships with customers who commit to the brand. The appeal of these tools lies in their multifaceted effectiveness. Still, I believe the key is to balance a brand’s use of highly personalized solutions with fostering consumer loyalty and emotional resonance.
Netflix has something for everyone, without forgetting niche audiences. Shows like “Arcane “, inspired by “League of Legends “, exist alongside global hits like Emily in Paris. The way these two productions are marketed is completely different, yet they don’t compete with each other. In fact, it’s common for the same viewer to enjoy both with the same level of enthusiasm. You can embrace niche interests while loving mainstream pop culture at the same time. Our identities are fluid, and our preferences are always shifting. Forcing people into narrow micro-segments is, to me, a mistake. Truly popular brands should communicate on at least two levels – one for a broad audience and another for niche groups. After all, very few people never step outside their bubble. This principle extends far beyond Netflix.
'Hi, Adrian!' – emails like this leave me with mixed emotions. Personalization isn’t simply about dropping a name into an email template. Adobe studies show that only 20% of customers actually want this. What they appreciate much more is intelligent service – reminders about product expiration or seamless recognition across platforms. Let’s concentrate on meaningful actions, and when we personalize, let’s ensure it’s done well.
Data remains the most important and, in many aspects, the most expensive currency of our time – as illustrated not only by the issue of raw material in personalization but also by the aspect of training all machine learning tools that perform this personalization. We continue to witness discussions around discrimination and inclusivity, focusing on the ethical collection of data, the ethical training of algorithms, and even the ethical use of those tools – but without clear guidance on what this truly means.On the other hand, the potential for creating social campaigns without inflated budgets is greater than ever before – one example of such efforts is the podcast and video materials created for the “Dieta NieŻycia” project, which, with the support of generative AI, led to a significant increase in public awareness regarding the fight against anorexia, a deadly disease. Any opportunity to have a broader impact within socially responsible projects is invaluable.
Personalization of digital content is reaching dangerous levels, no longer just through precise segmentation but through the creation of dynamic tailored content. We risk losing the common communication space to a created reality that perfectly understands our emotions. The key becomes the conscious design of systems that respect the individuality of the user, while leaving room for a diversity of perspectives, so that we are not locked into hermetic “information bubbles.”
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Ever since we experienced the coronavirus pandemic, we have been living in a permanent sense of uncertainty.
The same powers are involved in regional armed conflicts in different parts of the globe. This looks like proxy wars, from which one step to a world war is possible.
The societies of NATO countries are being tested by actions below the threshold of war: cyber attacks on critical infrastructure, the destruction of fibre-optic cables at the bottom of the seas or disinformation.
Geopolitical problems distract us from global warming. And it has not cooled at all!
The Y2K bug, contrary to fears, did not destroy the world - you might have read in the introduction to this trendbook. Or is that not true? For we note that it was on New Year's Eve 1999 that Boris Yeltsin announced that he was resigning as President of the Russian Federation. His successor was Vladimir Putin.
Our sense of uncertainty is further amplified by the ubiquitous disinformation spreading through the growing tools of generative artificial intelligence. While technology itself remains neutral, its use unfortunately depends entirely on the individual. Voice cloning, deepfakes, and fabricated images flooding social media represent a whole new level of disinformation on a scale we’ve never faced before. And so, as everything starts to seem like a conspiracy theory when we don’t understand how anything works, the importance of education in this area is more critical than ever.
The younger sister of the zero waste trend - the circular economy - has grown up and is beginning to operate on its own terms. Giving second and even third life to objects will no longer be just a niche activity of eco-enthusiasts, but will enter the business and communication strategies of big brands. Repairing, mending, restoring old, worn-out things to their former glory is not just an expression of care for the Earth, but simply a new lifestyle that will determine consumers' purchasing choices.
The era of uncritical consumption has passed. Ahead of us lie challenges and uncertainties tied to defining years: 2030 and 2050. Consumers have come to see how brands have shaped their lives to fit a corporate vision, often at great cost to the planet in the name of profit. Now, they demand that brands take meaningful action and positively impact the world, expecting them to act as challengers of the system. For years, Havas has been running the global Meaningful Brands study to measure whether and how brands deliver tangible value to people’s lives. Our research reveals that over 70% of brands could vanish without notice, as consumers increasingly gravitate toward those offering genuine support. That’s why we focus on working with brands to address real-world challenges. Examples include Vanish’s water-saving campaign, the Aguard fishing float created after the Oder River disaster, and initiatives with the Kulczyk Foundation to combat menstrual exclusion in schools. These efforts are often complex and demanding—they require boldness and greater dedication, especially when addressing uncomfortable topics that disrupt the norm. But these challenges shape the future of brands committed to genuine change."
Yes, that’s everything that needs to be said. Yet, we’re still trying to scoop water with buckets. A perfect example is the Ad Net 0 initiative in the advertising industry, which aims to fight emissions. In an industry that drives consumerism. Another batch of awards for social campaigns won’t solve anything; the world is hurtling toward the next global reset. This is often the outcome when complexity rises to a point where we return to old methods of ‘starting everything fresh.’ Meanwhile, the world spins, and we spin with it, the same old tune playing… Welcome to Cyberpunk.
Alfred Nobel’s life demonstrates the paradox of technology—a pacifist who invented dynamite and sought to guide its use toward constructive ends. In our era, the question is not whether technology will harm us, but how we can harness it intelligently and ethically.
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Generative artificial intelligence is becoming one of the key tools used by advertising agencies.
60 per cent of audiences rate creatives prepared by AI higher than those produced by humans (according to Billion Dollar Boy).
But humans are still the drivers of the creative process. And this is not going to change any time soon.
KitKat saw generative artificial intelligence as what students asking Chat GPT to solve a chemistry assignment, students to write a dissertation and marketing teams to create Facebook posts.
New tools often redefine the organizations that use them – that's nothing new. AI-based solutions are already influencing internal processes in many creative sector companies, and that's great. But does that immediately make it an 'AIgency'? Leaving aside the creative process, we still operate in a service industry where relationships play a crucial role in building trust, security, and understanding. For now, technology still can't replace human empathy.
AI in advertising isn't a trend; it's an evolution. Tools like GenAI enable agencies to elevate campaigns and push creative boundaries further. However, the true power of AI lies in combining it with human ingenuity, as seen in the EON campaign where AI amplified the agency's creative concept. This synergy between human and technology defines the future of advertising.
AI will always remain a tool in the hands of creatives, capable of generating content or refining ideas when prompted effectively. Creativity can thrive without AI, but AI cannot exist without data and humans. Perhaps it’s time to establish a competition exclusively for ads entirely generated by AI—or to create a separate category in existing contests for such entries.
Generative AI (GenAI) is built to always provide an answer to a prompt, offering what it predicts to be the most likely solution. Yet, it often produces inaccuracies, biases, or responses based on flawed data (as Benedict Evans mentioned in one of his articles,, when asked for an image of people discussing advertising on a beach in Cannes, it created someone with three legs). AI excels at what’s difficult for humans, like processing massive data sets rapidly, but struggles with what’s easy for us—for instance, try asking GenAI, 'How many letters are in the word strawberry?' Did you? Without a strong prompt or brief at the start and creative, knowledge-based human verification at the end, the process is prone to errors and shortcomings. I often hear from business professionals, 'AI is great at generating generic content, but it struggles with what matters most to us—we need something specifically tailored to our brand and aligned with our values.'
AI is disrupting traditional workflows and driving productivity to unprecedented heights. Expertise in leveraging AI empowers the creation of uniquely innovative concepts, ideas, and content. The most forward-thinking companies, those that have reimagined their operations to deeply embed generative AI into their value chains, are discovering that the transformation transcends individual collaboration with AI. The human+AI model is becoming obsolete. The future lies in a new paradigm: team+AI. The scale of change is staggering—integrating functions, deepening teamwork, and achieving extraordinary speed. Each week brings breakthroughs and challenges. We’re astonished by the elevation in work quality and the breadth of new opportunities. AI enables us to surpass human intellectual limits, igniting curiosity and reflection: what comes next? We are on the cusp of a new era for humanity.
At Panowie Programiści, we are ready for the era of AI-gencies. We are already using AI to optimize work—reformatting ads, adapting campaigns for various markets, and creating graphics. But we make sure to leave space for human creativity. Technology is here to support ideas, not replace them. That’s why, in the creative process, stay human and imaginative. Just as we stay human and creative, using our technological innovations to support your most unconventional ideas.
Artificial intelligence can be a great tool to support the creative process – but it won’t “create” an idea that makes your product stand out from the competition, either from scratch or in its entirety. The human element in the creative process is absolutely irreplaceable if we want to create something original, thinking outside the box. However, throughout this journey, we have always relied on (and will continue to rely on) various tools that, when used by experienced specialists, can help bring something exceptional to life.
There was a time when Photoshop raised concerns among artists and designers, yet it ended up expanding the horizons of creativity. Now, artificial intelligence presents a comparable challenge, transforming creative workflows. Agencies that implement AI are gaining a significant advantage by boosting both innovation and efficiency. As long as AI remains a tool guided by human intent, there’s no need for alarm.
I strongly believe that the new model for creative teams involves a partnership between human creativity and AI agents. This concept drives the development of our product, Pirx.CONVO, which supports Social Media Community Managers. The AI agent learns the brand’s voice and suggests pre-written replies, but it’s ultimately the human who decides what to reply. Will the belief in enhancing human creativity be enough to compete with full-fledged AIgencies, where thousands of bots simultaneously analyze trends, perform tests, and generate countless, hyper-personalized, targeted ads? I’m not sure.
Generative AI is both a tool and much more than just that. We mustn’t forget that. While 2 out of 3 Poles claim to understand what AI is, 40% still feel stressed by the term. The situation isn’t any better in the industry. Photoshop doesn’t win awards for campaigns, and neither does AI. We’ve fallen into the trap of admiring the hammer more than the house we want to build with it. It’s strange that, as marketers, we’re falling into this trap. In a year or two, we’ll once again glorify the perfect imperfections of human hands. Just wait. Until then, ChatGPT, generate a better version of me!
Generative artificial intelligence is changing the advertising industry. In 2025, agencies without advanced AI tools may find it difficult to compete. It will be crucial not only to have the tools, but to use them creatively and strategically. The mere presence of AI in an agency's portfolio is not enough - what matters is intelligent integration and the creation of unique ecosystems. Generative AI requires courage - the more creative, the greater the risk of unexpected results. Brands must decide if they are ready for such a trade-off between innovation and potential image challenges. The future also includes physical AI-based projects - perhaps as early as 2025, robots will become a platform for creative collaboration, opening up new possibilities in marketing and consumer interaction.
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Martech is not digital marketing. It is a whole range of innovative technological solutions that become the pivot of omnichannel campaigns and activities.
In the first edition (December 2023), one trend equated to one technology. We showed how AI, deep fake or web AR would change marketing. A year ago, on the other hand, we identified seven megatrends that result from the social, economic and political changes taking place in the world. And we pointed out how to use them in martech campaigns.
Martech Trendbook 2025 is a step in yet another direction. This time we have looked to the past, taking stock of what has happened in the first quarter of the 21st century. We go back to the origins to understand the genesis of the processes we are witnessing, today, and to more accurately define the future uses of technology in marketing.
Our reports stand the test of time. Technologies, while evolving exponentially, do not replace one another in a year or two. That is why, in addition to this year's, you can also continue to enjoy Martech Trendbook 2024 and Martech Trendbook 2023.
We write about technologies in simple language and always illustrate all trends with video case studies of martech campaigns from around the world. We go beyond Europe, we particularly penetrate Asia, Australia and the Americas to show you fresh, bold and truly innovative projects.
So read, get inspired and get creative with new technologies! If you want to give us a comment, submit a campaign for the report or even have a crazy idea, let us know.
And in this quarter of a century, We: the Panowie Programiści and our Wonderful Friends. The strategists, creatives, accounts, marketers. From advertising agencies and media houses. From larger and smaller companies.
What unites us is passion and the belief that our work has a deep meaning. Because it allows us to promote the ideas we believe in. And we believe in a world of equal opportunities, mutual respect and dialogue. Without aggression and war. Inclusive, not exclusive.
And this is the world we wish for you and for ourselves as soon as possible. Or, at the latest, in another 25 years, when we will have reached the halfway point of this century together.
To our Friends, we thank you for the time and effort you put into the trendbook. It's nice to have people around who you can always count on. You guys are wonderful!
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